I know the saying is supposed to be, “Customers come first.”
The great majority of companies put their own wellbeing ahead of the customer.
Grocery stores are a perfect example.
Although grocery chains enjoyed great profitability during the pandemic, they have decided to cut costs where it directly disadvantages the customer.
There are fewer checkout employees and no baggers.
Today’s grocery customer must check themselves out and fill their own bags.
I was in a line of 12 shoppers waiting for a self-checkout position to become available while the regular checkouts stood empty.
My son hired a well-known moving company to move him from Detroit to Northern California.
The moving van broke down in Salt Lake City.
The company refused to send another truck to hook onto the trailer and deliver on schedule.
His belongings are now two weeks late.
Customers come last!
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