Extra Effort Counts

Aligning Customer and Employee Experience in Grocery | Progressive Grocer

This morning, while on a quick trip to the grocery store, I dropped a box of blueberries at the self-checkout.

Of course, the blueberries went in a million directions all over the floor.

Immediately. the store clerk rushed up to me and reassured me that the same thing happens all the time.

I don’t know how much she gets paid, but her quick reassurance was most appreciated because I was upset with myself that I could do such a thing.

Extra (unexpected) effort is a beautiful thing and should be recognized and rewarded by everyone in management.

Some people just try to get by while doing the minimum expected of them.

NOT HER!

Not today! Not Ever!

That’s what separates the WINNERS from the ALSO RANS!

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