Have you ever noticed that things cost more and in return for the higher prices, you get less or no service?
In the grocery and drug stores, as an example, shoppers are encouraged to check themselves out.
In big box stores you have to search for sales help.
Gas stations used to pump your gas while you sat comfortably in your car. No more!
It’s almost impossible to get immediate service anywhere.
You must make an appointment for weeks ahead.
This is all the result of cost-cutting at the customers’ inconvenience.
And more services are rendered over ZOOM rather than in person.
Even medical services.
Let’s face it: The customer is no longer put on a pedestal.
Retailers wonder why former customers shop on line. It is so much more convenient to shop at home and have things delivered….even groceries!
Successful businesses who give great service find themselves appreciated and profusely thanked by customers.
Celebrate good service and let the businesses know that is why you shop with them.
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