“Publix” Works!

There is a grocery chain in Florida called PUBLIX.

It is the most “customer oriented” company you’ll ever see!

Because of that, each trip to their stores is a satisfying shopping experience.

If you don’t know where something is located, an employee will stop what they’re doing and personally take you there.

The stores are always completely stocked and very clean throughout.

If new employees adhere to the PUBLIX rules of customer care, they can become stockholders.

So, the majority of the employees you encounter are also owners of the company.

Every business can become successful by learning from the example of PUBLIX.

I believe it’s good to recognize companies who put the customer first!

We need a lot more of them!